Return Policy

Last Updated:

Returns Overview

At Aromaeucandleser, we want you to be completely satisfied with your indoor plant purchase. If you're not happy with your order, we're here to help. Please review our return policy below.

Return Eligibility

To be eligible for a return, indoor plants must meet the following conditions:

• Return request must be made within 7 days of delivery
• Plants must be in their original condition and packaging
• Plants must show no signs of damage caused by improper care
• Original receipt or proof of purchase must be provided

Return Process

To initiate a return:

1. Contact us within 7 days of receiving your plants
2. Provide your order number and reason for return
3. We'll provide return instructions and authorization
4. Package plants securely in original packaging if possible
5. Return plants to our Dublin location or as instructed

Refund Policy

Once we receive and inspect your returned plants:

• Refunds will be processed within 14 business days
• Original shipping costs are non-refundable unless the return is due to our error
• Refunds will be issued to the original payment method
• We reserve the right to refuse returns that don't meet our conditions

Damaged or Defective Plants

If you receive damaged or defective plants:

• Contact us immediately upon delivery
• Provide photos of the damage or defect
• We'll arrange for replacement or full refund
• Return shipping costs will be covered by Aromaeucandleser

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a plant, please return the original purchase and place a new order for the desired plant. We'll process your return refund promptly to facilitate your new purchase.

Non-Returnable Items

The following items cannot be returned:

• Plants that have been damaged due to improper care
• Custom or special order plants
• Plants returned after the 7-day return window
• Plants without original packaging or proof of purchase

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using tracked shipping to ensure safe return of your plants. Aromaeucandleser is not responsible for plants lost or damaged during return shipping.

Contact for Returns

To initiate a return or ask questions about our return policy, please contact us:

Aromaeucandleser
110-111 Cork St, The Liberties, Dublin 8, D08 E1VN, Ireland
Phone: +35314536201
Email: message@aromaeucandleser.world

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.